Privacy Policy

Who We Are

LumeNoor ("we", "our", "us") is a premier digital agency specializing in custom frontend web development, AI analytics integration, Conversion Rate Optimization (CRO), and ongoing website management tailored for US small and medium-sized businesses. This Privacy Policy outlines how we collect, use, protect, and handle your information when you visit our website (lumenoor.com) or utilize our web development and AI strategy services.

Scope of This Policy

This policy applies to: (a) potential and current clients submitting project inquiries, (b) US SMB owners and representatives partnering with us for web development and retainer services, and (c) general visitors to our agency website.

Information We Collect

• A. Information You Provide Voluntarily
  • Contact details: Name, email address, phone number, business name, and existing website URL submitted via our contact forms or project inquiry requests.
  • Project details: Business goals, design preferences, service interests, and communications during project discovery and development.
• B. Automated Technical Information
  • Website usage data: Device type, browser specifications, IP addresses, pages viewed, and session duration to ensure security and improve our site experience.
  • Cookies & performance tracking: Essential cookies for site navigation and performance analytics.
• C. AI Analytics Service Data (Client Websites)
  • When integrating our AI Analytics suite into client websites, we collect aggregated, non-personally identifiable traffic patterns, form conversion triggers, and user interaction signals to generate monthly revenue growth reports.

How We Use Your Information

• To evaluate your project requirements and deliver tailored proposals and web design mockups.
• To execute custom frontend development contracts, integrate AI strategy tools, and optimize conversion flows.
• To deliver monthly website management services, security updates, performance monitoring, and AI growth reports.
• To send invoice, billing, and project status updates.
• To protect our digital assets against cyber threats, unauthorized access, or fraudulent activities.

Information Sharing & Disclosure

We strictly prioritize your privacy. We do never sell, rent, or trade your personal or business data to third parties for marketing purposes. Data is shared strictly on a need-to-know basis with:

• Infrastructure & hosting partners (e.g., Vercel, AWS) for website hosting and deployment.
• Invoicing & payment processors (e.g., Stripe) to handle billing securely.
• Legal authorities only if explicitly required by applicable state or federal law.

Data Security

We employ industry-standard administrative, technical, and physical security measures, including SSL/TLS encryption for all data in transit, strict access control policies, and regular vulnerability checks to safeguard your information.

Your Data Rights

You have full control over your personal and business information. You may at any time:

• Request a copy of the personal or inquiry data we store about you.
• Request correction of any inaccurate information.
• Request the permanent deletion of your project inquiry data or contact records.

To exercise any of these rights, email us directly at connect@lumenoor.com.

Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in legal requirements, technology, or our service offerings. Any revisions will be published on this page with an updated effective date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us at: